FREQUENTLY ASKED QUESTIONS

Why choose Woodbine Physiotherapy?

 

At Woodbine Physio, we strive to provide the best care to address your individual, specific goals, whether to get rid of your symptoms or accomplish an athletic/fitness goal. You will receive one-on-one treatment with your physiotherapist. You will not receive the same routine modalities ( machines) carried out by assistants for every visit.  We listen to your main issues and strive to help address these complaints to achieve your goals. We have developed very good reputations in our local community and work with the regional physicians, specialists, and other health care providers. We will point you to the right directions if we are not able to address your issues with our scope of practice.

 

 

Do I need a Doctor’s referral?

 

Legally you do not need a physician’s referral to see a physiotherapist and registered massage therapist in Ontario. All of our health professionals are registered and qualified as direct access professionals, meaning that they can assess and treat you without a referral.  However, some extended health plans still require a physician’s prescription for physiotherapy and most still do for registered massage therapy in order to be reimbursed. You should check your plan first to see if this is the case before obtaining services.  

Our health professionals will always direct you to your family physician or other specialists if they feel that you require any medical consultation or investigation that they can not provide.

 

 

How long are my appointments?

 

For physiotherapy, your first appointment will be approximately 45-60 minutes for an initial consultation with your physiotherapist. Although this first session will mainly consist of assessment, there is usually time to initiate a small amount of treatment as well. Subsequent treatment visits may be  30-45 minute  as your physiotherapist may also use modalities such as electro-stimulation, acupuncture or exercises following your one-on-one time which are all included as part of the physiotherapy session.

 

For registered massage therapy, it is usually recommended (but not absolutely required) that your first appointment be booked for one hour. Following visits can be booked for 30 minutes, 45 minutes, 60 minutes or longer depending on your preference or advice of the therapist.

 

 

How should I dress for the appointments?

 

We recommend you to bring your own tank tops, yoga pants, shorts/tights based on the the region of your main complaints.  We have gowns, T-shirts, tank tops, and shorts at the clinic for you to use as well if you prefer.

 

 

How are the clinic’s services covered?

 

Most extended health/employee benefits plans cover the services of a physiotherapist and registered massage therapist. You should check your plan to inquire into the specific coverage available to you.

 

If you were injured in a motor vehicle accident, your auto insurance plan will cover any of the necessary assessment and treatment services. A treatment plan written by your therapist for approval by your insurer may be required depending on the nature of your injuries and time elapsed from the date of the accident. You can phone the clinic or speak with your therapist for more details.

 

Please note that our services are not covered by OHIP. In the event of a WSIB (worker’s compensation) claim, we do not bill WSIB directly. You may be eligible, however, for partial or full reimbursement from WSIB for any of the costs you incur. Please speak with your WSIB adjudicator if this is the case.

 

 

What are my payment options?

 

We accept Visa, Mastercard, Debit and Cash Payment. You can submit to your plan in order to recover your expenses.  Proper receipt will be issued so that you may use it for income tax purposes or for submission to your extended health plan for reimbursement, if applicable.